Refund Policy

Refund and Return Policy

Last Updated: November 3, 2026

At Crimson Wardrobe, customer satisfaction is important to us. We want you to feel confident and happy with every purchase. If something isn't quite right, we're here to help. Please review our refund and return policy below to understand how we handle returns, exchanges, and refunds.

1. Return Eligibility

We accept returns within 30 days of the delivery date.

To qualify for a return, items must meet the following conditions:

Items must be unworn, unused, and unwashed.
Items must be in their original condition, with all original tags attached.
Items must be free from stains, odors, damage, or signs of wear.
Proof of purchase, such as an order confirmation or receipt, must be provided.

For hygiene and safety reasons, certain products may not be eligible for return if they have been worn, washed, or otherwise used.

2. Non-Returnable Items

The following items may not be eligible for return or refund:

Items marked as final sale or non-returnable at the time of purchase.
Gift cards.
Items that have been worn, washed, altered, or damaged after delivery.
Items returned without their original tags or in an unsuitable condition.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights relating to defective, damaged, or incorrectly supplied merchandise.

3. How to Request a Return

To initiate a return, please follow these steps:

Contact our customer service team at info@crimsonwardrobe.com.
Include your order number, the item you wish to return, and the reason for your return.
Wait for our customer service team to provide return instructions and the applicable return address.
Carefully package the item and send it according to the instructions provided.

Please do not send merchandise back before receiving return authorization and instructions from our team.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

Your order number.
A brief description of the problem.
Clear photographs showing the damaged, defective, or incorrect item, if applicable.

After reviewing your request, we will work with you to arrange an appropriate solution, which may include a replacement, exchange, or full refund, as applicable.

Customers will not be required to pay return shipping costs for items confirmed to be defective, damaged upon arrival, or incorrectly supplied by us.

5. Refund Processing

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If your refund is approved:

Refunds will be issued to your original payment method whenever possible.
Please allow up to 7 business days for us to process an approved refund.
Your bank or payment provider may require additional time to make the refunded amount available in your account.

The exact time it takes for the refund to appear may vary depending on your payment provider.

6. Return Shipping Costs

For returns due to a change of mind, incorrect size selection, or personal preference:

Customers are responsible for the return shipping costs.
We recommend using a trackable shipping service.
Original shipping charges are generally non-refundable unless otherwise required by applicable law or the return is due to our error.

For defective, damaged, or incorrectly shipped merchandise, Crimson Wardrobe will cover reasonable return shipping costs or provide an appropriate return solution.

7. Exchanges

If you would like a different size, color, or style, please contact us at info@crimsonwardrobe.com.

Exchanges are subject to product availability. If the requested replacement is unavailable, we can help arrange a refund where appropriate.

Please note that returned merchandise must meet the eligibility requirements outlined in this policy.

8. Cancellations and Order Changes

If you wish to cancel or modify an order, please contact us as soon as possible.

We will do our best to accommodate your request before the order has been processed or shipped.

Once an order has been shipped, it may no longer be possible to cancel or modify it. In such cases, you may request a return in accordance with this policy.

If we cannot fulfill an order within the promised shipping timeframe, applicable cancellation and refund rights will be honored in accordance with relevant laws and regulations.

9. Late or Missing Refunds

If you have not received your refund after we have confirmed that it was processed, we recommend:

Checking your bank account or payment provider.
Contacting your credit card company, as processing times may vary.
Contacting your bank to check whether the refund is pending.

If you have completed these steps and still cannot locate your refund, please email us at info@crimsonwardrobe.com for further assistance.

10. Contact Information

If you have any questions or concerns about our refund and return policy, please contact us using the information below.

Store Name: Crimson Wardrobe

Email: info@crimsonwardrobe.com

Business Address:
3114 Edgewood Pkwy,
Woodridge, IL 60517,
United States

Our customer service team will be happy to assist you with your return, exchange, or refund inquiries.

Thank you for shopping at Crimson Wardrobe. We appreciate your trust and look forward to helping you enjoy every purchase!